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Internship: Credentials Representative - Indianapolis Motor Speedway (Indianapolis, IN)

POSITION TITLE: Credentials Representative Internship

DEPARTMENT: Premium Services

REPORTS TO: Manager, Credentials

POSITION LOCATION: Indianapolis

FLSA STATUS: Non-Exempt, Seasonal

COMPANY SUMMARY:

The Indianapolis Motor Speedway is the worldwide leader in motorsports entertainment and the largest spectator sporting facility in the world. The INDYCAR Series offers its lineup of drivers the most diverse challenges in motorsports; featuring racing at a combination of superspeedways, short ovals, road courses and street circuits. However, we are also about people. A talented staff with diverse skills that are used to the fullest in order to stage the world's great motor racing events.

Employees at both IMS and INDYCAR are challenged daily to excel in an environment featuring a pace that matches the high speed of the machines that race at our famous facility and in our series. Working for us is a demanding, yet rewarding, endeavor for dedicated professionals who want to reach their ultimate potential amid the excitement, tradition and pageantry of the World’s Greatest Race Course and our premier open-wheel racing series.

POSITION SUMMARY:

Under the leadership of the Credentials Manager, the Credentials Representative Intern will assist in the implementation of the credential plan for each major IMS event including the INDYCAR Grand Prix of Indianapolis, Indianapolis 500, Brickyard 400, Red Bull Air Race and any other events at IMS. 

SPECIFIC DUTIES: 

  • This position is responsible for developing and maintaining outstanding working relationships and providing excellence to all patrons of the Credential Department. 
  • Assists with the public sale of Bronze Badge credentials for the Month of May.
  • Serve as the first impression for many IMS guests by providing excellent service, especially regarding questions or concerns they may have. 
  • Supports the office with tasks such as laminating, alphabetizing, and other duties as assigned, which helps with the organization and maintenance of each event.
  • Handles the preparation and distribution for credentials and parking to employees, vendors, and guests.
  • Executes and distributes all of liability releases, and agreements for credentials procedure through the SCORE software system.
  • Responsible for season projects assigned by the Manager; including but not limited to media releases, parking assignments, and paid exchange program.
  • Responds and communicates daily to credential requests and inquiries, providing a consultative role and analyzing and presenting solutions.
  • Enthusiasm for and commitment to the company and our vision, mission and values.

QUALIFICATIONS:

Supervisory Responsibilities

  • This position does not have any supervisory responsibilities

Education

  • Working towards a degree in Business, Hospitality Management, or Sport Management is preferred.  

Skills/Experience

  • Customer service experience.
  • High integrity and confidentiality.
  • Effective leadership and people skills.
  • Innovative thinker and self-starter with problem-solving skills.
  • Effective communication skills, both verbal and written.
  • Effective interpersonal skills and the ability to work in a role that requires clerical and organizational skills, as well as initiative and flexibility.
  • Advanced computer skills.
  • Office experience and ability to work under pressure with time constraints.
  • Must be able to work all IMS events.

Travel/Work Hours

  • This position can be full time or flexible around class schedule starting in February 2018 through early August, with the potential to assist with additional events remaining in 2018.
  • Candidate must be able to work overtime and event weekends as needed.  

PHYSICAL DEMANDS:  

Any physical demands described in this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT:  

The work environment characteristics described in this job description are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Do you have permanent work authorization to work in the US (you might have permanent work authorization as a U.S. Citizen, a Permanent Resident Alien, Refugee or Asylee, or as a Temporary Resident Alien under the Immigration Reform and Control Act)?


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