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Ticket Sales and Services: Ticket Sales
Seasonal: 2017 Event Staff - Ticket Sales - Indianapolis Motor Speedway (Indianapolis, IN)

POSITION TITLE: 2017 Event Staff - Ticket Sales

DEPARTMENT: Tickets

REPORTS TO: Manager of Ticket Sales & Analytics

POSITION LOCATION: Indianapolis

FLSA STATUS: Non-Exempt (Seasonal, Event-Days Only)

COMPANY SUMMARY:

The Indianapolis Motor Speedway is the worldwide leader in motorsports entertainment and the largest spectator sporting facility in the world. The INDYCAR Series offers its lineup of drivers the most diverse challenges in motorsports; featuring racing at a combination of superspeedways, short ovals, road courses and street circuits. However, we are also about people. A talented staff with diverse skills that are used to the fullest in order to stage the world's great motor racing events.

Employees at both IMS and INDYCAR are challenged daily to excel in an environment featuring a pace that matches the high speed of the machines that race at our famous facility and in our series. Working for us is a demanding, yet rewarding, endeavor for dedicated professionals who want to reach their ultimate potential amid the excitement, tradition and pageantry of the World’s Greatest Race Course and our premier open-wheel racing series.

POSITION SUMMARY:

With the Ticket Sales Manager, this position provides a supporting role for the Indianapolis Motor Speedway Sales and Marketing activities.  This position will be responsible for assisting with marketing and selling group tickets to the Indianapolis 500, Brickyard 400, the Grand Prix of Indianapolis and the Red Bull Air Race.

Extensive phone work including incoming, outgoing and follow-up calls to new potential leads and former ticketing customers.

Assist the team in reaching sales goals via ticket sales to the following group sales markets: businesses, civic organizations, sponsors, car AND motorcycle clubs and fraternal organizations. Outreach to lapsed ticket customers for 2017 events.

Compliance with proven phone presentations and group sales approach.

Participate in sales events.

Other duties as assigned by the supervisor.

QUALIFICATIONS:

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Education

Graduate with Bachelor’s degree or currently enrolled in an accredited college or university.  Any equivalent combination of experience and training which provides knowledge and abilities necessary to perform this position.

Skills/Experience

  • As a key member of the Outbound Ticket Sales Team, the candidate must continually demonstrate teamwork, integrity, a GREAT attitude and tremendous work ethic.  The candidate must be very pro-active, professionally aggressive, organized, creative, innovative, open-minded and self-motivated.

  • Proficiency in basic software programs (word processing, excel).

  • Must be creative, enthusiastic and possess excellent interpersonal skills.

  • Must be able to work major event days, including weekends, from the months of May 2017 through August 2017.

  • Must be able to work overtime, evenings, weekends and holidays.

Travel/Work Hours

No travel.

Candidate must be able to work event-day evenings, weekends and holidays as needed. Flexibility and adaptability are key skills needed for this role.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical demands are light, consisting primarily of sitting, standing and walking. Must be able to lift up to 50 pounds. Must be able to see and hear in the normal range with or without correction, and communicate verbally and in written form with great facility and must be able to be understood. Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment and in close proximity to other workers. Incumbent shall be exposed to those conditions normally encountered in a business office environment.  Incumbent is faced with constant interruptions and must meet with others on a regular basis.

Note: When you apply for this job online, you will be required to answer the following questions:

1. Please describe your past sales experience.
2. Describe an instance in your past in which you had to work with an upset or difficult customer. How did you react? How did the situation affect you personally? Were you able to resolve the problem/complaint?
3. Describe a time in your past work history in which you went above and beyond your general job duties to help a customer with a need or problem.
4. Are you available to work event weekends as needed in the months of May-August 2017?
5. Do you have permanent work authorization to work in the US (you might have permanent work authorization as a U.S. Citizen, a Permanent Resident Alien, Refugee or Asylee, or as a Temporary Resident Alien under the Immigration Reform and Control Act)?(If


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Ticket Sales and Services: Client Relations/Customer Service
Seasonal: 2017 Event Staff - Ticket Operations - Indianapolis Motor Speedway (Indianapolis, IN)

POSITION TITLE: 2017 Event Staff - Ticket Operations

DEPARTMENT: Tickets

REPORTS TO: Manager of Ticket Operations

POSITION LOCATION: Indianapolis

FLSA STATUS: Non-Exempt (Seasonal - Event Days Only)

COMPANY SUMMARY:

The Indianapolis Motor Speedway is the worldwide leader in motorsports entertainment and the largest spectator sporting facility in the world. The INDYCAR Series offers its lineup of drivers the most diverse challenges in motorsports; featuring racing at a combination of superspeedways, short ovals, road courses and street circuits. However, we are also about people. A talented staff with diverse skills that are used to the fullest in order to stage the world's great motor racing events.

Employees at both IMS and INDYCAR are challenged daily to excel in an environment featuring a pace that matches the high speed of the machines that race at our famous facility and in our series. Working for us is a demanding, yet rewarding, endeavor for dedicated professionals who want to reach their ultimate potential amid the excitement, tradition and pageantry of the World’s Greatest Race Course and our premier open-wheel racing series.

POSITION SUMMARY:

The Ticket Operations Event Staff role is to provide support to the ticket department activities for each major IMS event-day: Grand Prix of Indianapolis, Indianapolis 500, Brickyard Vintage Racing Invitational, Bloomington Gold, Brickyard 400, Red Bull Air Race Indianapolis, Lights at the Brickyard and any other ticket-related event.

SPECIFIC DUTIES:       

Customer Service

  • Provide all guests a positive first impression of the Indianapolis Motor Speedway by offering superior, individualized guest service. 

  • Communicate effectively with guests via telephone and face-to-face to establish their needs efficiently and provide accurate information regarding all IMS events. 

  • Provide exceptional customer service to all internal and external clients.

Ticket Sales and Service

  • Aid guests with the purchase and distribution of tickets, parking and any applicable add-ons.

  • Handle cash responsibly and accurately, with the ability to balance monies by batch to submit to Financial Coordinator.

  • Problem-solve by effectively communicating with guests to locate and deliver will-call/guest tickets.

  • Ability to be flexible and effectively explain premium/seasonal ticket packages to consumers. 

  • High level of knowledge of IMS facility and familiarity with stands, parking areas and special event sites.

  • Accurately operate IMS computer ticket system (SCORE) to process daily ticket orders and payments for packaging and fulfillment of all event tickets.

  • Operate and maintain remote ticket locations during event times as assigned.

Other

  • Enthusiasm for and commitment to the company and its Vision, Mission and Values.

  • Other responsibilities as assigned by the Manager of Ticket Operations.

QUALIFICATIONS:

Supervisory Responsibilities

This position does not have any supervisory responsibilities.

Education

Graduate with Bachelor’s degree or currently enrolled in an accredited college or university.  Any equivalent combination of experience and training which provides knowledge and abilities necessary to perform this position.

Skills/Experience

  • Superior customer service skills and service-oriented philosophy.

  • High level of integrity and ability to maintain confidentiality.

  • Effective communication.

  • Ability to work in a role that requires attention to detail.

Travel/Work Hours

No travel.

Must be able to work major event days, including weekends, during the months of May 2017 through December 2017. Flexibility and adaptability are key skills needed for this role.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Physical demands are light, consisting primarily of sitting, standing and walking. Must be able to lift up to 50 pounds. Must be able to see and hear in the normal range with or without correction, and communicate verbally and in written form with great facility and must be able to be understood. Must have the stamina to work long hours and must be willing to work an irregular schedule, which may include weekends or evenings.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work is performed in an office environment and in close proximity to other workers. Incumbent shall be exposed to those conditions normally encountered in a business office environment.  Incumbent is faced with constant interruptions and must meet with others on a regular basis. 

Note: When you apply for this job online, you will be required to answer the following questions:

1. Describe a time in your past work history in which you went above and beyond your general job duties to help a customer with a need or problem.
2. Describe an instance in your past in which you had to work with an upset or difficult customer. How did you react? How did the situation affect you personally? Were you able to resolve the problem/complaint?
3. Please summarize your level of computer knowledge, types of programs you are familiar with as well as length of experience in each.
4. Are you available to work event weekends as needed in the months of May-August 2017?
5. Do you have permanent work authorization to work in the US (you might have permanent work authorization as a U.S. Citizen, a Permanent Resident Alien, Refugee or Asylee, or as a Temporary Resident Alien under the Immigration Reform and Control Act)?(If


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Ticket Sales and Services: Client Relations/Customer Service
Seasonal: 2017 Event Staff - Credentials Representative - Indianapolis Motor Speedway (Indianapolis, IN)

POSITION TITLE: Credentials Representative – Event Staff                  

DEPARTMENT: Premium Services   

REPORTS TO: Manager, Credentials

POSITION LOCATION: Administration Building

FLSA STATUS: Non-Exempt, Seasonal

SPECIFIC DUTIES:       

  • Under the leadership of the Credentials Manager, Credentials Representatives assist in the implementation of the credential plan for the following IMS events; the Grand Prix of Indianapolis, Indianapolis 500, and Crown Royal 400 at the Brickyard.
  • Assists with the public sale of Bronze Badge credentials for the Grand Prix of Indianapolis and the Indianapolis 500.
  • Assists with office tasks such as laminating, alphabetizing, and other duties as assigned.
  • Helps maintain the identification of restricted areas within an event and relaying that information to customers, execution of all liability releases, agreements, and distribution procedure through the SCORE software system.
  • Responds and communicates daily to credential requests and inquiries, providing a consultative role and analyzing and presenting solutions to each and every credential request.
  • Enthusiasm for and commitment to the company and the Vision, Mission and Values.
  • Other duties as assigned by the Manager.

QUALIFICATIONS:

  • Bachelor’s degree or currently pursuing.
  • High integrity and confidentiality.
  • Effective leadership skills and strong people skills.
  • Innovative thinker and self-starter.
  • Effective communication skills; verbal and written.
  • Effective interpersonal skills and the ability to work in a role that requires clerical and organizational skills, as well as initiative and flexibility.
  • Advanced computer skills as well as working with the public.
  • Critical thinking and problem solving skills.
  • Office experience and be able to work under pressure with time constraints.

WORK HOURS:

This position is staffed only during our event season. Hours will vary based on event schedule. Working hours will be provided prior to each event weekend. Candidate must be able to work overtime and event weekends as needed from April through May and July.

PHYSICAL DEMANDS: 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

WORK ENVIRONMENT: 

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Note: When you apply for this job online, you will be required to answer the following questions:

1. What is your experience in customer service?
2. Candidate must be able to work overtime and event weekends as needed from April through May and July. Do you have any scheduling conflicts during these months?
3. Do you understand this is a seasonal position which is scheduled to work only around and during our major events?
4. Do you have permanent work authorization to work in the United States(you might have permanent work authorization as a U.S. Citizen, a Permanent Resident Alien, Refugee or Asylee, or as a Temporary Resident Alien under the Immigration Reform and Control Act)?(If "No," please explain and also note that proof of citizenship or immigration status will be required upon employment.)


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